Whether you have questions about our experiences, need guidance on which program suits your interests, or wish to discuss custom arrangements, we welcome your enquiry.
42 Heritage Lane
The Rocks
Sydney, NSW 2000
Australia
Our office occupies a beautifully restored 1840s sandstone building in Sydney's historic Rocks district. Visitors are welcome during office hours, though we recommend scheduling appointments for detailed consultations.
Extended hours available by appointment. Tours and experiences operate outside standard office hours based on scheduling.
We respond to all enquiries within one business day. For urgent booking matters, please include "URGENT" in your subject line.
Our office is wheelchair accessible with lift access to all floors. Many of our tour experiences can be adapted for participants with mobility considerations. Please discuss your requirements when booking.
Comfortable walking shoes are essential. We recommend layered clothing suitable for outdoor conditions. Specific requirements are communicated in pre-tour briefings based on the experience booked.
Most programs welcome participants from age 12 and above. Family-friendly versions of certain experiences can be arranged. Content is adapted appropriately when younger participants are present.
Full refunds are provided for cancellations made seven or more days before the scheduled experience. Cancellations within seven days receive credit toward future bookings. Weather-related rescheduling incurs no penalty.
Yes, all experiences can be booked privately for individuals, families, or groups. Private bookings allow for flexible scheduling and personalised content focus.