Privacy Policy

Introduction

Base-osprey is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We operate in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you submit enquiries, make bookings, or communicate with us, we may collect:

• Full name and contact details (email address, postal address)
• Booking preferences and special requirements
• Payment information (processed securely through third-party providers)
• Correspondence and feedback
• Accessibility needs or health considerations relevant to participation

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring website or source
• Device identifiers

How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling your booking requests
• Communicating about your enquiries and reservations
• Sending pre-experience preparation materials
• Improving our services and website functionality
• Analysing aggregate usage patterns to enhance user experience
• Complying with legal obligations and protecting our legitimate interests
• Sending promotional communications (only with your explicit consent)

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service providers: Third parties who assist in operating our website, processing payments, or delivering services, subject to confidentiality obligations
• Partner organisations: Heritage sites, Indigenous cultural organisations, or educational institutions involved in delivering your booked experience
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with any merger, acquisition, or sale of assets

Data Security

We implement reasonable security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical records

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for tax and legal compliance purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: