Terms of Use

Agreement to Terms

By accessing or using the Base-osprey website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Description of Services

Base-osprey provides historical education and tourism services including guided tours, workshops, research programs, and consultation services focused on Australian history. Services are provided as described on our website and in booking confirmations.

Booking and Payment

Reservations

All bookings are subject to availability and confirmation. Submission of a booking request does not guarantee a reservation until confirmed in writing by Base-osprey.

Pricing

Prices are quoted in Australian Dollars (AUD) and are subject to change without notice. The price at the time of booking confirmation applies to your reservation. Group discounts and promotional offers cannot be combined unless explicitly stated.

Payment Terms

Full payment is required at the time of booking confirmation unless alternative arrangements have been agreed in writing. We accept major credit cards and bank transfers. All payments are processed securely through third-party payment providers.

Cancellation and Refund Policy

• 7+ days before: Full refund minus administrative fee of AUD $25
• 3-6 days before: 50% refund or full credit toward future booking
• Less than 3 days: No refund; credit toward future booking at our discretion
• No-show: No refund or credit

Weather-related cancellations initiated by Base-osprey will be rescheduled at no additional cost or fully refunded at the participant's choice.

Participant Responsibilities

Participants agree to:

• Arrive at designated meeting points on time
• Follow instructions from guides and staff
• Behave respectfully toward heritage sites, cultural protocols, and other participants
• Disclose relevant health conditions or accessibility needs prior to participation
• Wear appropriate clothing and footwear as advised
• Refrain from behaviour that disrupts the experience for others

Base-osprey reserves the right to exclude participants whose behaviour is disruptive, unsafe, or disrespectful, without refund.

Assumption of Risk

Participation in historical tours and outdoor activities involves inherent risks including but not limited to uneven terrain, weather exposure, physical exertion, and travel to remote locations. By booking our services, you acknowledge these risks and assume responsibility for your own safety to the extent permitted by law.

Participants with medical conditions should consult their healthcare provider before booking physically demanding experiences.

Limitation of Liability

To the fullest extent permitted by Australian law, Base-osprey shall not be liable for:

• Indirect, incidental, or consequential damages arising from participation in our services
• Loss or damage to personal property during experiences
• Circumstances beyond our reasonable control including weather, natural events, or third-party actions
• Inaccuracies in historical information, which represents current scholarly understanding subject to revision

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

Intellectual Property

All content on this website including text, images, graphics, and logos is the property of Base-osprey or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without written permission.

Photography and Recording

Participants may take photographs and recordings for personal use unless advised otherwise at specific sites with cultural restrictions. By participating, you consent to being photographed or recorded by Base-osprey for promotional purposes. Please inform us if you do not wish to appear in marketing materials.

Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Transmit malicious code or interfere with website functionality
• Collect user information without consent
• Use automated systems to access the website without permission

Modifications

Base-osprey reserves the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Contact

For questions regarding these Terms of Use, please contact: